1. Is there GST?
All our prices are inclusive of applicable Goods and Service Tax.

2. I haven’t received my order confirmation email.
Your order confirmation e-mail is sent to the e-mail address linked to your Hytosports  Account immediately upon placing your order. If you do not receive it, please check the junk or spam folder in your email client. If you still cannot locate the confirmation, you may log into your Hytosports Account and select 'My Account-MY order' to view all of your orders. If the order you placed does not appear, the order was not successfully confirmed. You may also write to us at  info@hytosports.com or call us at 01204253459 if you’re experiencing any difficulties in placing and/or confirming your order.

3. Am I entitled to Free Delivery while promotional offers are running?
Delivery charges are extra (unless specified otherwise). The offers mentioned will be at a product level only.

4. Will I be able to order more than one of the same item?
Yes, you will be able to order more than one of the same item. Simply change the numerical value in your shopping cart to your desired quantity.

5.How can I cancel my order?
In case you would like to rethink your purchase, you can cancel your order at any point until it is out for delivery and your money will be refunded to your original source of payment. It will be initiated instantly at the time of cancellation and credited to your payment source in a maximum of 5-7 business days. Please note that once your order is out for delivery, it cannot be canceled or refunded irrespective of the mode of payment.

6.Why are the items in my shopping cart no longer available?
Items will continue to appear in your cart until you’ve removed them or checked out. Make sure you are logged in to your Hytosports   Account. Your name will appear on the upper right side of the screen. If you are not logged in, do so by clicking the 'SIGN IN' button. If you are logged into your account and if you have not checked out or removed the items from your bag, the items may have been sold out.

7.Is shopping at www.hytosports.com secure?
Yes, we have received the Global SSL certification that ensures all the payments made to www.hytosports.com are secure.

8.Do I need to register or create an account before making a purchase?
Yes, it’s mandatory. You need to create an Account to make a purchase.

9. How do I place my order?
You can place an order from our  Website https://www.hytosports.com or https://www.hyto.in or on-call our Number:01204253459

10. How long does it take to deliver my order?
Express Delivery orders will be delivered within 24 to 48 hours and Scheduled Delivery orders will be delivered according to the time slot selected by you. Please note some localities might not be eligible for Express Delivery.

11. Can I pre-book an order?
Yes! You can pre-book and schedule delivery for the next day.

12. How can I track my order?
You can track your order through the order tracking link attached to your order.

13. Can I ship to multiple addresses at the same time?
Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.

14. I can’t wait to get started with my Hyto Sports account.
Your e-mail address, Facebook, or Google account is all that you require to sign-up and log in.

15. I think I may have forgotten my password.
Go to the Password Reminder page and enter the e-mail address used to create your account.

16. Think I may have forgotten which e-mail address I used!
If you can’t remember your e-mail address, then you will need to create a new Hyto Sports Account.

17. I would like to see my previous orders.
You can find your previous order information by logging into your Hytosports account. Choose ’My order’ for a list of all successful orders placed under your account. For any order related questions, you can contact customer care at info@hytosports.com or call us at 01204253459

18. Modes of payment do you accept?
We accept online payments through all major credit & debit cards, NEFT, Netbanking, Pay TM Wallet, UPI is also possible. The payment has to be made in India Rupees, as per the final invoice.

19. What happens in case of a payment failure?
In case of any payment failures and charges incurred refund will be routed through the vendor’s payment gateway. Refund is back to source only and subjects to third-party vendor’s policy. Payment to other than customer account/third party payment is not permitted under the Prevention of Money Laundering Act 
Note: What if I pay via Cash on Delivery and seek a refund due to cancellation?
In the wake of the ongoing pandemic, we have temporarily stopped accepting cash on delivery (COD) payments as a safety precaution.

20. What if I pay via Cash on Delivery and seek a refund due to cancellation?
Send us your bank account details for NEFT. The bank account details should match with your hytosports account. If not, then a declaration is needed from your side stating the same.

21. I have a quality concern. What do I do?
From processing to delivery, we take stringent care at every step of the way to make sure that there are no quality concerns whatsoever. However, if you still feel that there’s a lapse in quality from our end, you can contact us at info@hytosports.com or 01204253459. We’re available 7 days a week, Monday to Sunday from 7:00 AM to 9:00 PM.

22. Do you charge for the delivery?
A flat delivery charge of Rs.100 (including GST) is applicable on all Express deliveries. Normal Deliveries are Free of Cost

.
23. I am unable to log in to my account.
Try the 'Forgot Password' option. If you’re still not able to log in, please write to us at info@hytosports.com along with your registered email address. You can also call us with your registered mobile number at 01204253459.

24. How do I reset my password?
First, you have to login into Hyto Sports Account Click on the right side top corner and go to 'My Account and click on 'change Password' enter your 'New Password and Confirm Password . In case you’re still facing problems, contact us via email at info@hytosports.com or call us at 01204253459.

25. How do I change my address?
Go to your Account panel and click on 'Account Info' just edit your address. Your default address will be updated automatically.

26. Can I order for delivery to a different address?
Yes, you can add a new address in your Account panel. You can add and save as many addresses as you want to.

27. Transaction money was deducted, but I did not get an order confirmation?
This generally happens due to an issue from your bank side, where the funds are held up. Typically, you should get an automatic refund within 72 hours. However, if you still want to clarify, please contact our team via email at info@hytosports.com or call us at 01204253459.

28. I have not yet received my refund for online payment.
Once the refund process has been initiated, the amount will be returned to your bank account within 7 business days. If you haven’t received your refund within 7 business days, please reach out to us at info@hytosports.com or call us at 01204253459.

29. I have not received my order. Who do I contact?
Go to My Order under your Account and check the status of your order. If you still have any queries, then please contact us at info@hytosports.com or call us at 01204253459.

30. I received an incomplete order.
We apologize for the inconvenience caused. Please contact our team at 01204253459. We’ll address your issue immediately.

31. I want to place a bulk order?
Yes, we do take bulk orders. Send us a mail to info@hytosports.com and please specify the product(s), quantity, date, and time that you require the order.

32. Can I apply multiple coupons on a single order?
No, you cannot club different coupons on a single order. Only one offer is applicable for a single order.

33. I want to unsubscribe from hytosports promotional emails and SMS?
Use the unsubscribe button at the footer of your email or send us an email at info@hytosports.com. You’ll be missed. If you have a change of heart, our doors are always open.